Delivery & Refund Policy

1. SERVICE TYPE

All services provided by inMOLA are entirely digital. No physical products are shipped; all products and subscriptions are delivered online, in electronic form.

2. DELIVERY TIMING

2.1 Following payment confirmation, your account becomes active immediately.

2.2 Access credentials (account activation link, password setup link, first-login instructions) are sent automatically to the email address provided at order time, right after payment confirmation.

• inMOLA Spark — active within seconds
• inMOLA Core enterprise setup — within 3 days of contract signing (includes custom setup and data integration)
• inMOLA Pulse — within 1 week with founder-level onboarding

3. WITHDRAWAL AND REFUND CONDITIONS

3.1 Under the right-of-withdrawal provisions of Turkish Consumer Protection Law No. 6502, the Buyer may withdraw from the contract within 14 (fourteen) days from the date of contract formation, without giving any reason and without paying a penalty.

3.2 Refund requests are sent via email to billing@inmola.com. The email should include:

• The account's registered email address
• The order date and reference/conversation number
• Reason for refund (optional)

4. REFUND PROCESS

4.1 Refund requests are evaluated within 3 business days of receipt; the outcome is communicated to the Buyer by email.

4.2 Approved refunds are returned to the card/account used for payment within 14 (fourteen) days.

4.3 The refund amount may take 3-10 business days to appear in the Buyer's account, depending on card provider and bank procedures. This timing is outside the Seller's control.

4.4 Refunds are processed only via the original payment method (the same card/account used for payment); they are not issued to a different account.

5. EXCEPTIONS — WHEN REFUND CANNOT BE REQUESTED

Under Article 15 of the Distance Contracts Regulation, the right to a refund does not apply in the following cases:

5.1 The Buyer expressly consented to begin performance of the service within the withdrawal period and actively used the service — examples include logging into the panel, activating a module, connecting a data source, or generating AI output.

5.2 inMOLA Core enterprise implementations specifically tailored to the Buyer (brand-specific algorithm calibration, custom module development, customer-specific integrations).

5.3 Requests submitted more than 14 (fourteen) days after the subscription start date.

5.4 The account has been suspended or terminated for breach of the Terms of Service.

6. SUBSCRIPTION CANCELLATION

6.1 Active subscriptions can be cancelled at any time from the account panel; no additional fee is charged for cancellation.

6.2 Cancellation takes effect immediately, but service remains active until the end of the current billing period.

6.3 Auto-renewal is stopped upon cancellation; no charge is made for the next period.

6.4 Annual subscriptions cancelled within the withdrawal period (14 days) are evaluated under sections 3, 4 and 5 above. For annual subscriptions cancelled after 14 days, service remains active until the end of the period; pro-rated refunds are not issued.

7. SERVICE LEVEL AND INCIDENTS

7.1 The Seller makes maximum effort for continuous service availability, but 100% uninterrupted access is not guaranteed (e.g. scheduled maintenance, third-party API outages).

7.2 For unannounced outages exceeding 24 hours that are not caused by the Buyer, pro-rated credit per affected day may be applied upon the Buyer's request.